Senior Support Engineer

  • Location:

    Edinburgh, Scotland

  • Sector:

  • Job type:

    Full Time

  • Salary:

    £28000.00 - £35000.00 per annum + 10% pension, 33 holidays, PMI

  • Contact:

    Gary Johnstone

  • Contact email:

    gary.johnstone@search.co.uk

  • Job ref:

    Req/549806

  • Published:

    6 months ago

  • Expiry date:

    2020-02-18

  • Start date:

    ASAP

Job Title: Senior Support Engineer
Location: Edinburgh
Salary: £28,000 - £35,000 + 10% NCP, 33 holidays, PMI, bonus

About the Senior Support Engineer Role:

This is a fantastic opportunity to join a highly respected company n the centre of Edinburgh and be the stand-alone local support specialist, working very closely with the leadership team, ensuring users have all the tools and equipment needed to deliver their work with the support of other people in other sites. This is typically a Monday - Friday working pattern but there will be very occasional needs to work evenings and/or weekends.

About You

We are looking for a competent support professional who has commercial experience of working in a similar environment, used to working at a fast pace but with a real focus on quality not quantity of resolutions. Communication, personality, attitude and aptitude outweigh technical abilities in this role so we are looking for someone comfortable engaging with users and colleagues of all levels in person, over the phone and remotely and ensure excellent customers service is offered at all times.

Essential Skills and Competencies:

  • Excellent communication and customer service skills
  • Confidence communicating with users in person, over the phone and remotely
  • Ability to prioritise workload and change as required at short notice
  • Experience of Windows 10 and Office 365 already would be great but is not essential
  • Experience if Citrix XenApp would be an advantage
  • Experience of Azure or AWS would be an advantage
  • ITIL knowledge


About the Company

This is a highly respected organisation who really look after their staff and strive for a work-life balance.

Salaries of £28,000 - £35,000 will be considered and are complemented by a minimum 10% Non contributory pension, 33 days annual leave, performance related bonus, PMI for you and your spouse, Life cover plus various other tax deductible benefits making it a very attractive overall package.

Applicants must have the existing rights to live and work in the UK as sponsorship support is sadly not an option and applicants must be confident of passing credit and criminal record checks as any job offer is subject to this.

For more details of the Senior Support Engineer position, please send in your CV as the first step. A cover letter is not essential.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.