Senior Pensions Administrator - Hybrid

Senior Pensions Administrator - Up to £33k (DOE) - Full Time / Permanent
Birmingham - Hybrid (50/50)
35hours pw

The Opportunity

This well established, innovative pensions business are looking for an experienced Senior Pensions Administrator to join their busy team in their modern office in Birmingham on a permanent basis.

You will be part of a dynamic administration team who are pivotal in delivering a high quality administration service to both members and clients internally and externally on Defined Benefit (DB) Defined Contribution (DC) and CARE pension arrangements.

You will takes responsibility for delivering high-quality administrative services, assisting members with complex pension issues and helping to support and develop less experienced members of the team.

Duties and Responsibilities:
* Provides a timely, efficient, professional and personal service to meet the needs of all our internal and external client/members and agreed service levels.
* Completes all administration processes in accordance with TPA target service levels and exact timescales.
* Maintains and updates member records on the Universal Pensions Management system (UPM).
* Manage annual and periodic scheme events, such as pension increase and annual renewal exercises.
* Prepares and finalises Administration Reports and presentation of these to clients/trustees.
* Identify and ensures all work is out of scope work is charged, in particular, requests and projects outside the agreed client fee basis - liaising with Team leader.
* Gathers and reports client/member feedback to the Team Leader and helps to implement improvements.
* Undertakes additional specific projects as and when required.

Technical Knowledge, Processing and Procedures:
* Assists with workflow management, including checking system and non-system calculations and output performed by team members.
* Coaches less experienced administrators.
* Acts as a point of reference on technical issues and non-standard cases.
* Identifies Risk Events and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory)
* Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader.
* Escalates more complex technical queries and issues to the Team Leader and technical support team members.
* Ensures all work is logged onto and processed through the correct workflow process.
* Works with the Team Leader to improve operational efficiency and reduce costs e.g. by identifying opportunities for automation of calculations and full use of standard products.
* Develops and effectively communicates internal procedures and working practices and shares these with the team(s).
* Proactively seeks to develop own career by furthering technical knowledge and capability.
* Adheres to the firm's Information Security standards, policies and procedures.

Skills / Experience:
* Proven solid experience of day-to-day pension administration and working on DB/DC and CARE pension arrangements.
* Has up to date knowledge of relevant pension legislation, regulations and technical developments affecting pension administration.
* Good working knowledge of Microsoft Office applications and experience using a pensions administration system.
* Experience of working in a client relationship focused environment, within pension administration.
* Communicates clearly and concisely both orally and in writing.
* Plans and organises time and workload effectively and works well under pressure.
* Excellent attention to detail and able to work quickly and accurately.
* A strong team member and works in a consultative, collaborative manner with others.

* GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
* Professional qualification, such as Associate Membership to the Pension Management Institute, is currently studying.

What you'll receive

Competitive Salary
* Excellent location - Central Birmingham with great transport links
* An award winning, flexible benefits package, tailored to your personal needs
* The opportunity for growth and development within a well established, innovative, forward thinking pensions business
* Not just work - each office has a social committee organising and planning events

Are you looking for a new pensions administration role where your skills are valued and you can be part of a modern, award winning firm? If so, we want to hear from you!
Please apply below

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