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Senior Pensions Administrator - Hybrid

Senior Pensions Administrator - Up to £33k (DOE) - Full Time / Permanent
Birmingham - Hybrid (50/50)
35hours pw

The Opportunity

This well established, innovative pensions business are looking for an experienced Senior Pensions Administrator to join their busy team in their modern office in Birmingham on a permanent basis.

You will be part of a dynamic administration team who are pivotal in delivering a high quality administration service to both members and clients internally and externally on Defined Benefit (DB) Defined Contribution (DC) and CARE pension arrangements.

You will takes responsibility for delivering high-quality administrative services, assisting members with complex pension issues and helping to support and develop less experienced members of the team.

Duties and Responsibilities:
* Provides a timely, efficient, professional and personal service to meet the needs of all our internal and external client/members and agreed service levels.
* Completes all administration processes in accordance with TPA target service levels and exact timescales.
* Maintains and updates member records on the Universal Pensions Management system (UPM).
* Manage annual and periodic scheme events, such as pension increase and annual renewal exercises.
* Prepares and finalises Administration Reports and presentation of these to clients/trustees.
* Identify and ensures all work is out of scope work is charged, in particular, requests and projects outside the agreed client fee basis - liaising with Team leader.
* Gathers and reports client/member feedback to the Team Leader and helps to implement improvements.
* Undertakes additional specific projects as and when required.

Technical Knowledge, Processing and Procedures:
* Assists with workflow management, including checking system and non-system calculations and output performed by team members.
* Coaches less experienced administrators.
* Acts as a point of reference on technical issues and non-standard cases.
* Identifies Risk Events and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory)
* Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader.
* Escalates more complex technical queries and issues to the Team Leader and technical support team members.
* Ensures all work is logged onto and processed through the correct workflow process.
* Works with the Team Leader to improve operational efficiency and reduce costs e.g. by identifying opportunities for automation of calculations and full use of standard products.
* Develops and effectively communicates internal procedures and working practices and shares these with the team(s).
* Proactively seeks to develop own career by furthering technical knowledge and capability.
* Adheres to the firm's Information Security standards, policies and procedures.


Skills / Experience:
* Proven solid experience of day-to-day pension administration and working on DB/DC and CARE pension arrangements.
* Has up to date knowledge of relevant pension legislation, regulations and technical developments affecting pension administration.
* Good working knowledge of Microsoft Office applications and experience using a pensions administration system.
* Experience of working in a client relationship focused environment, within pension administration.
* Communicates clearly and concisely both orally and in writing.
* Plans and organises time and workload effectively and works well under pressure.
* Excellent attention to detail and able to work quickly and accurately.
* A strong team member and works in a consultative, collaborative manner with others.

Qualifications:
* GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
* Professional qualification, such as Associate Membership to the Pension Management Institute, is currently studying.

What you'll receive

Competitive Salary
* Excellent location - Central Birmingham with great transport links
* An award winning, flexible benefits package, tailored to your personal needs
* The opportunity for growth and development within a well established, innovative, forward thinking pensions business
* Not just work - each office has a social committee organising and planning events

Are you looking for a new pensions administration role where your skills are valued and you can be part of a modern, award winning firm? If so, we want to hear from you!
Please apply below

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.