Senior Customer Insight Analyst

Customer Insight Analyst

A leading light of the professional training scene in the UK are looking for a Senior Customer Insight Analyst to join their team in central Manchester, due to continued growth of their business offering.

This company work to inspire nearly 50,000 students every year, who come to them to receive training that has been honed over 70 years of experience. This is a great opportunity to join a team that is trusted by a wide selection of FTSE100 companies and 80% of the financial institutions in the UK.

What would they like me to do?

They want you to sit within the Marketing team, working with a variety of internal and external clients to report on the success of the training materials for their customers, in essence.

You'll be helping the organisation to gain a commercial advantage by providing the key to powerful MI information that few other than you would be able provide.

You'll be monitoring student attainment and satisfaction, using SAS to analyse text data and driving the increase of customer retention.

What sort of skills or experience would I need?

There are a few definite things. You'll need:
* High competency with SAS and SQL
* The ability to strike up and maintain good relationships with a variety of people
* Experience of driving commercial decision making by providing top-level MI

Will I be doing this for free?

Certainly not - they're offering a salary of up to £48,000 for this position. Not bad, eh?

There's a raft of benefits alongside this - from discounted healthcare schemes, to flexible and home working, to a lovely open modern working environment, to the option to study any of the organisation's courses in your own time!

That sounds great, what do you need me to do?

If you've got your CV ready to go, just click apply and fire it over to me. I'll be considering all applications over the next few days and would love to see yours come through.

If your CV isn't quite ready just yet, don't worry. Send me an email to or give me a call on 0161 835 8757 and let me know the job is of interest to you and we can go from there.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.