Role: Senior Credit Controller

Salary: £24,000 - £25,000

Location: Offices in Skipton & Leeds but permanently working from home with occasional meetings in the office

Working Hours: Flexible hours but the standard is 9-5:30

My client is a leading recruitment agency providing staffing solutions to the NHS, elderly care and other care needs both in the public and private sector.

They have been established over 30 years and recruit globally provided the highest quality service. They have an excellent reputation in the industry and have been recognised globally for their contribution of staff to the healthcare sector.

The role:

This exciting opportunity has come available due to the expansion and new exciting challenges in the Credit Control department. This role would suit somebody who is ambitious and thrives from new and innovative ways of working in Credit Control.

  • To collect overdue debt by building relationships with internal and external customers
  • Preventing credit becoming overdue
  • Marinating customer accounts and key account management
  • Positively influence the business DSO number, overdue debt position and cash flow
  • Maximise cash collection and minimise overdue debt
  • Management of client relationship including via neutral vendors e.g. NHSP, Retinue
  • Accountable for disputed debt and work with operational teams to resolve queries and prevent reoccurrence
  • Ensure accurate maintenance of client information and record all chasing activity
  • Ensure effective communication internally and externally
  • Provide high levels of customer service to all internal and external stakeholders
  • Meeting with clients and key contacts in the business where necessary
  • Providing reports on overdue debt position
  • Manage clients billing requirements
  • Reconciling and collecting historic debts for NHSP and other portal clients
  • Escalate debt issues and concerns to Credit Manager
  • Propose write off of irrecoverable receivables

The tasks and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The jobholder will be expected to conduct any reasonable activities according to the business needs at that time. These will be subject to periodic review and may be amended to meet the changing needs of the service

Key Skills Required:

  • Minimum of 3 years within a similar Credit Control role
  • Demonstrated experience within a fast moving, forward thinking and customer-led organisation
  • Proven Experience in Credit Management
  • Excellent written and verbal communication
  • Planning & Organising
  • Relationship Management
  • Displays strong desire and willingness to learn new skills
  • Ability to work to targets
  • Provision of excellent customer service

Key Skills Desired:

  • Experience of Merit or other pay/bill systems
  • Intermediate excel skills including look ups and pivot tables
  • Experience/ understanding of recruitment
  • Experience within the healthcare sector
  • AAT/ICM qualifications


  • Salary above market average
  • Choice whether you WFH or in the office
  • Flexible working hours
  • Career progression and development