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Senior Complaints Handler

  • Location:

    Dunfermline

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Suzanne Elder

  • Contact email:

    suzanne.elder@search.co.uk

  • Job ref:

    Req/546674

  • Published:

    5 months ago

  • Duration:

    3 months min

  • Expiry date:

    2021-04-18

Would you like to work for an award winning company, famous within the travel sector?


My Client, based in a modern office in Dunfermline, is looking for the perfect candidate for, initially, a short term position.

Your main role will be a complaint handler dealing with escalated complaints from customers adhering to ABTA and package holiday laws ensuring a timely turnaround and ultimately customer satisfaction.

The ideal candidate will have experience in dealing with written complaints. It would be highly desirable to have experience with ABTA complaint handling and an understanding of the process and time lines that are involved.


This is a 37.5 hour position which will be home based during restricted times and office based once rules allow.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age