Senior Complaints Handler

  • Location:

    Dunfermline, Fife

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Suzanne Elder

  • Contact email:

    suzanne.elder@search.co.uk

  • Job ref:

    Req/546674

  • Published:

    6 months ago

  • Expiry date:

    2020-02-04

  • Start date:

    13/01/2020 10:32:10

Would you like to work for an award winning company, famous within the travel sector?
My Client, based in a modern office in Dunfermline, is looking for the perfect candidate for a unique dual role.

For 6 months of the year you will be a senior complaint handler dealing with escalated complaints from customers adhering to ABTA and package holiday laws ensuring a timely turnaround and ultimately customer satisfaction. For the other 6 months your role is mainly inbound sales calls and will also involve web chat, dealing with email queries and customer service.

Ideally you will have a travel background within a call centre although this is not essential. You must have some experience in a customer facing role and have the ability to work well within a team. A passion for customer service is a must for this role.

The successful candidate will receive competitive salary and a benefits package that includes £1400 holiday vouchers, monthly bonus potential and holiday allocation starting at 30 days and increasing annually.

This is a full time position and you will be on a 4 week rolling pattern rota working 4 out of 8 weekend days. It is imperative you are flexible between the hours of 9am and 8pm and are able to adapt to the needs of the business.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.