Senior Claims Advisor

  • Location:

    Birmingham, West Midlands

  • Sector:

    Insurance

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Oliver Barker

  • Contact email:

    oliver.barker@search.co.uk

  • Job ref:

    Req/548972

  • Published:

    6 months ago

  • Expiry date:

    2020-02-16

  • Start date:

    27/01/2020 16:16:26

Responsible for handling medical malpractice, public liability, employers liability and professional indemnity notifications and claims. ensure that all such losses are correctly identified and handled in accordance with client requirements.

Key Responsibilities and Duties



Maintaining an appropriate personal caseload of varied clinical negligence notifications and claims which will include:
Responsibility for the overall management of specific Client portfolios;
Responsibility for time frames and key dates within each Client portfolio;
Responsibility for the management of each matter from inception through to completion and closure;
Dealing efficiently with a high volume of matters;
Identifying and dealing with policy indemnity issues;
Reviewing and advising on Client documentation prior to issue - e.g: Reports to Coroner/CQC/Safeguarding or complaint responses;
Co-ordinating and reviewing medical records before disclosure;
Dealing with disclosure of medical records to Claimant's solicitors;
Dealing with requests to extend limitation;
Liaising with Clinicians in order to obtain clinicians' comments and documentary evidence as required;
Investigating each matter as reasonably required;
Preparing liability, quantum and tactical advice to Clients
Preparing Responses to Pre Action Protocol claims
Dealing with MOJ Portal claims
Providing necessary administrative assistance to Clients;
Attending Client facing meetings as required;
Providing support and supervision on notifications and claims handled by other team members;
Providing a new perspective on long-running cases in order to avoid entrenched positions being inappropriately taken;
Dealing with staff admin and office admin;
Assisting with business development;


In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned to them from time to time.





KASH - Knowledge, Attitude, Skills and Habits



A good standard of written English
Substantial experience in handling clinical negligence/medical malpractice, PL, EL and professional indemnity (preferably with a surveying background) claims and complex personal injury claims
Experience in handling claims/complaints in a proactive and Client-focused manner within defined service levels.
Highly flexible and adaptive, self motivated.
Ability to make reasoned decisions to ensure cases are progressed timeously
Excellent interpersonal skills - in particular having experience in building relationships and gaining confidence when handling notifications/claims
Familiar with office systems, Word, Excel , documents systems
Attention to detail and accuracy
Takes ownership of and pride in their work
Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
Is an excellent communicator and can express themselves in a convincing, persuasive and clear way. Please note that the role involves a requirement to discuss difficult issues of their own liability with professionals and to discuss policy issues with Insurers/Brokers
Provides solutions rather than problems - shows initiative
Can achieve deadlines in a problematic and changing environment which has interruptions
Is prepared to assist on simple admin tasks to ensure client expectations as to service always met.
Has a sense of humour and can maintain it in a pressurised environment.
Able to manage a varied workload
Able to demonstrate effective management of time and resources
Able to make decisions with confidence
Able to demonstrate an analytical approach to ensure decisions are effective
Able to identify when guidance is required from other team members on decision making
Can demonstrate evidence of being an effective team member, interacting positively with colleagues
Able to assist and support team members where necessary - feeling comfortable with responsibility for supervising team members' work
Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied Client processes
Able to demonstrate effective customer service skills, actively seeking and responding to feedback
Able to communicate effectively with a diverse group of people
Able to build and maintain effective working relationships across the business.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.