Competitive Salary - £21000
Fantastic Benefits including Free Parking!
Mon - Fri 40 hrs per week 8am - 5pm
An excellent opportunity has come to the market working for one of Search's key clients in Accrington. Would you like the opportunity to be part of a growing organisation with a positive working culture?
As a Scheduler you will provide comprehensive administration and customer service duties within an Customer Operations Team.
Some of your main duties would include
*Allocating Engineers/Operatives to relevant tasks as required within agreed Company guidelines i.e. servicing, breakdown, repairs etc.
*Act as initial point of contact within Onward team for customer complaint handling working closely with Customer Ops manager towards resolution.
*All administration work related to Servicing/Installation work i.e. CP12s, technical work, reports etc.
*Accurately updating internal workflow management system (Accuserv) with relevant activities and work related notes, including information for valuations and invoices.
*Liaising professionally and courteously with tenants, clients and all internal departments, ensuring that contractual and internal SLA's are met and exceeded.
*Ensuring that all phone calls are dealt with promptly and efficiently
*Preparation of data for weekly/monthly reports
*To carry out such other duties as may be assigned from time to time, which, in the Company's view are deemed to be within the range of skills and experience of the job holder
*To assist colleagues as required from time to time in their duties and responsibilities (across departments if necessary) as determined by the Customer Operations Manager, so that all business activities are effectively carried out.
If you feel like you have the necessary experience as a Scheduler/Planner then please send me your CV for immediate consideration.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.