Sales and Membership Manager

  • Location:

    Dunfermline, Fife

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:

    £24384.00 - £30898.00 per annum

  • Contact:

    Ross Pitblado

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:

    06/03/2019 14:54:10


To manage, grow and develop the company's Leisure Active Membership, the company's sales and membership scheme. Lead, coach and mentor your team and front-line staff including gym staff in selling the benefits of the membership packages on offer.

Working hours are Monday - Friday 9-5 but the hours can be flexible and you will be working 36 hours a week.

You will be based in Dunfermline and there is also free parking onsite


Educated to HND level or equivalent

Full UK Drivers Licence and own transport for which HMRC travel allowance will be paid

Before confirming appointment, you will be required to obtain a Basic Disclosure certificate through Disclosure Scotland


You will be responsible for managing a team of 5

To ensure that you maximise value for money for our customers, grow sales, drive retention and reduce attrition rates by selling the most appropriate memberships and the benefits of physical activity

Train all front-line staff to up sell the membership to current users

Work with the Marketing team to design and develop annual marketing and publicity campaigns

Develop a strategic annual sales plan setting out goals and targets for self and team

Increase the number of corporate membership sales

Develop and produce KPI's for the 14 participating facilities

Develop seasonal memberships to cater for training opportunities
Work with the Business Support Co-ordinator to ensure that Financial Governance is adhered to within the terms, conditions and payment for the scheme

In partnership with the Programme and Events Team design and organise attendance at corporate events to raise the profile of the Company, membership and the benefits of a physically active

Monitor and report to the Operations Manager the sales plans and corporate campaigns.

The Individual

Working in an target led environment

Experience of supervising, supporting and directing a sales team

Responding to customer requests and complaints

Ability to set and prioritise objectives, respond under pressure and manage challenging deadlines

Knowledge of fitness/physical activity and the personal benefits it brings

Computer literate

Evidence of success in a target environment

Self motivated

Effective negotiating skills

Excellent written and oral communication skills

Evidence of generating effective team work

Able to influence and persuade

Ability to deal appropriately with a wide range of clients i.e. business and individuals

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.