Job Title: Retentions Advisor
Job Location: Stockport
Job Salary: £20,000 basic salary + OTE £27,000
Job working hours: Mon-Thurs 8am-6:00pm
- Starting salary £20,000 PLUS Benefits
- Fantastic perks and benefits
- Superb L+D programme
- 22 days annual leave and a great pension Scheme
As a Retentions Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets. As this role is phone based, you will need to be an excellent communicator, able to build rapport with customers and ultimately provide exceptional customer service. This is a varied role that offers a great opportunity for someone looking to develop their skill set and enhance their customer service skills further. Your day to day responsibilities will include:
- Making calls to existing clients in order to renew current services.
- Providing customers with world class customer service
- Meeting all agreed performance targets set.
- Having an excellent understanding of the business in order to provide customers with a knowledgeable service.
- Ability to communicate effectively at all levels.
For the position of Retentions Advisor we are looking for the following experience:
- Previous experience in a customer focused environment
- Ideally phone based customer service experience
- Ability to work in a fast paced environment
- Excellent communication skills
Interviews are taking place immediately, please apply now with your up to date CV.