Retention Advisor

  • Location:

    Glasgow, Scotland

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Natalie Galloway

  • Contact email:

    Natalie.Galloway@search.co.uk

  • Job ref:

    Req/551395

  • Published:

    6 months ago

  • Expiry date:

    2020-03-13

  • Start date:

    12/02/2020 13:52:27

Retention Advisor

Salary £19500 per annum with OTE of minimum 40% fully uncapped

I am looking to recruit a highly driven, passionate and loyal and retention's professional to join our Clients fantastic organisation. A competitive basic salary is offered as well as a generous and realistic on target earning potential. In addition to this rewards will be given for great performance with a discretionary annual bonus.
This is a target driven role and working as a Retention's Advisor you'll need to bring bags of enthusiasm and a great track record in a highly competitive and pressurised environment. What's just as important is that you have the motivation, passion and drive to be the best.
In this role you will be responsible for managing your own database of cases. These cases will be globally mobile individuals and your role will be to successfully communicate with these customers all around the world from different nationalities and cultures. Great communication skills are essential to this role.
Customers are at the heart of everything the company does, so your ability to engage in client relationships and successfully close deals is key within this role. This will be done through building excellent relationships with customers.

Minimum requirements:
o Minimum of 3 years sales or retention's experience
o Strong ability to overcome objections and react on the spot
o Strong customer focus with ability to identify and solve problems
o Excellent written and verbal communication
o Ability to exercise judgement
o Ability to organise, prioritise and manage your own work flow
o The ability to work well in a team environment

As well as offering a fantastic salary and bonus, we also provide our employees with:
o Competitive pension package
o Private Medical Insurance
o Support needed to have a successful career

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.