Resource Planning Analyst

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Up to £27000.00 per annum + OTE £30,000

  • Contact:

    Thomas Boone

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Start date:


Job Title: Resource Planning Analyst

Job Location: Manchester

Job Salary: £26,000 - £30,000 DOE

Looking for a new Resource Planning Analyst role based in Manchester?

Want to be part of a brand new customer service team, in a state of the art office?

Looking for a new job with fantastic career prospects?

Whilst a lot of businesses are unfortunately experiencing a slow down due to the current situation with regards Covid 19 we are still busy and looking appoint new staff to join our Call Centre Outsourcing operation in Manchester. Recruitment processes have been adapted and will now take place on phone/video call with start dates planned in May for homeworkers until such as time as we are able to work from our office in the Manchester.

The package:

  • A salary of £26,000 to £30,000 depending on experience
  • A fantastic and dynamic working environment
  • Break out areas with pool tables and games consoles
  • Subsidised canteen
  • A brand new state of the art office in Manchester
  • The opportunity to grow with the business in this exciting time of growth

We are currently looking for a Resource Planning Analyst to work within a fast paced environment right in the heart of Manchester, and we need experienced WFM Scheduler to join the new team!

In the role you be responsible for the MIS delivery for the account with respect to all aspects of WFM - Planning, Scheduling, Forecasting, Real Time Management and Reporting within a Call Centre Outsourcing specialist

This is a unique opportunity to join a worldwide organisation and as such, career progression as well as professional development will be offered in abundance!

For the role, we require:

  • Knowledge of WFM - Planning, Scheduling, Forecasting & Reporting
  • Good communication skills (Role requires interaction with senior leadership and customers)
  • Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
  • Should have exposure to Aspect/IEX/BP standard WFM tools
  • Should be able to think on their feet and make decisions related to steps which would impact business

Sound like your ideal job? Please apply with your CV for immediate consideration!

KEY WORDS: manchester, manchester city, manchester city centre, city of manchester, Resource Planning Analyst, WFM, WFM Scheduler, WFM Forecaster, Scheduler, Forecaster

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