Remortgage Caseworker

  • Location:

    Leeds, West Yorkshire

  • Sector:


  • Job type:

    Full Time

  • Salary:


  • Contact:

    Ben Brockman

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


Remortgage Caseworker
Top Legal 500 Firm

Do you have a proven capability of processing tasks in a volume caseload and of working in a high volume environment?

Do you have proven IT skills in particular, experience of using a case management system?

We are recruiting for a Legal Case Processor to manage a full caseload of Remortgage files through to completion. You will undertake your own administration and handle your own telephone calls in relation to a high volume caseload

This fantastic opportunity is working for our client, one of the UK's leading law firms based in Leeds on a permanent basis.

Key Duties and Responsibilities:

Case Management:

* An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
* Liaise with the client and borrower where necessary
* Carry out a title investigation
* Carry out any basic non-fast track tasks
* Carry out identification checks
* Obtain a redemption statement for every charge affecting the property
* Check the mortgage offer
* Chase any outstanding documentation required to proceed to completion
* Set a suitable date for completion in accordance with the client and borrower requirements
* Carry out any searches required on the property or borrower
* Process completion
* Attend to post completion matters and ensure the client's charge is secured as a first legal charge
* Scan or file incoming post
* Deal efficiently and effectively with telephone calls made by the client, borrower or third party
* Refer technical issues to the Quality and Technical Advisor for completion
* Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
* To provide assistance on transactional matters as required

Quality Management:

* Ensure the case management system is used to process all relevant aspects of the transaction
* Ensure that accurate information is input onto the database
* Ensure the Quality and Technical Advisor is made aware immediately of any issues which may lead to a problem or complaint

Skills, Qualifications And Experience Required:

* A minimum of 12 months' experience in a similar role, ideally gained within a similar volume environment
* Proven ability to process tasks in a volume caseload and to working in a high volume environment
* Proven IT skills, in particular experience of using a case management system;
* An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
* A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately
* A flexible and adaptable approach to work
* Strong commitment to client care and to providing a friendly and helpful service;
* Excellent written and verbal communication skills
* A self starter with a 'can do' approach to work, used to demonstrating initiative; and
* Experience of working within a team environment and of supporting others

For more information about this, and other roles that I am recruiting for in Leeds, please contact Ben Brockman at Search Legal on 0113 308 8018 or email

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.