Remortgage Caseworker

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Legal

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Ben Brockman

  • Contact email:

    ben.brockman@search.co.uk

  • Job ref:

    Req/548886

  • Published:

    6 months ago

  • Expiry date:

    2020-02-19

  • Start date:

    ASAP

Remortgage Caseworker
Leeds
Top Legal 500 Firm

Do you have a proven capability of processing tasks in a volume caseload and of working in a high volume environment?

Do you have proven IT skills in particular, experience of using a case management system?

We are recruiting for a Legal Case Processor to manage a full caseload of Remortgage files through to completion. You will undertake your own administration and handle your own telephone calls in relation to a high volume caseload

This fantastic opportunity is working for our client, one of the UK's leading law firms based in Leeds on a permanent basis.

Key Duties and Responsibilities:

Case Management:

* An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
* Liaise with the client and borrower where necessary
* Carry out a title investigation
* Carry out any basic non-fast track tasks
* Carry out identification checks
* Obtain a redemption statement for every charge affecting the property
* Check the mortgage offer
* Chase any outstanding documentation required to proceed to completion
* Set a suitable date for completion in accordance with the client and borrower requirements
* Carry out any searches required on the property or borrower
* Process completion
* Attend to post completion matters and ensure the client's charge is secured as a first legal charge
* Scan or file incoming post
* Deal efficiently and effectively with telephone calls made by the client, borrower or third party
* Refer technical issues to the Quality and Technical Advisor for completion
* Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
* To provide assistance on transactional matters as required

Quality Management:

* Ensure the case management system is used to process all relevant aspects of the transaction
* Ensure that accurate information is input onto the database
* Ensure the Quality and Technical Advisor is made aware immediately of any issues which may lead to a problem or complaint

Skills, Qualifications And Experience Required:

* A minimum of 12 months' experience in a similar role, ideally gained within a similar volume environment
* Proven ability to process tasks in a volume caseload and to working in a high volume environment
* Proven IT skills, in particular experience of using a case management system;
* An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
* A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately
* A flexible and adaptable approach to work
* Strong commitment to client care and to providing a friendly and helpful service;
* Excellent written and verbal communication skills
* A self starter with a 'can do' approach to work, used to demonstrating initiative; and
* Experience of working within a team environment and of supporting others

For more information about this, and other roles that I am recruiting for in Leeds, please contact Ben Brockman at Search Legal on 0113 308 8018 or email Ben.Brockman@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.