Remortgage Administration Assistant

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Office Services

  • Job type:


  • Salary:

    Up to £16000 per annum

  • Contact:

    Sally Henderson

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


Remortgage Administration Assistant

Location: Leeds City Centre

Salary: £16,000

We have a fantastic opportunity for an Administration Assistant working for our client an international law firm based in Leeds City Centre.

Key Duties & Responsibilities:

  • You will be providing administrative support to the Real Estate department
  • To provide administrative support and assistance to our team of remortgage caseworkers in order to enable them to process a high volume caseload of remortgage cases
  • The tasks and duties listed below are intended to describe the general nature and responsibilities of this role. They are not intended to be an exhaustive list and the post holder is expected to undertake any reasonable request from a caseworker, Team Leader, Unit Head or other appropriate Manager

Case Management:

  • To assist nominated caseworker (s) to handle a pipeline of 300-500 new Remortgage instructions per month
  • Make outbound calls to request redemption statements from existing lenders
  • Make outbound calls to lender clients to chase mortgage advances
  • Make outbound calls to lender clients to request updates or chase information
  • Carry out identification checks
  • Process mortgage offers
  • Chase any borrowers outstanding documentation required to proceed to completion where requested to do so
  • Process incoming questionnaire packs from borrowers
  • Process any miscellaneous post as requested by the caseworker or team leader
  • Scan or file incoming post
  • To provide assistance on any transactional matters as required
  • To assist with any other administrative task as requested by the caseworker or team leader

Quality Management:

  • Ensure the case management system is used to process all relevant aspects of the transaction
  • Ensure that accurate information is input onto the database
  • Ensure the Quality and Technical Advisor is made aware immediately of any issues which may lead to a problem or complaint

Key Skills:

  • Must be able to pass a credit check and a DBS check
  • Some experience in using IT skills, in particular experience of using a case management system
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately
  • A flexible and adaptable approach to work
  • Strong commitment to client care and to providing a friendly and helpful service
  • Excellent written and verbal communication skills
  • A self starter with a 'can do' approach to work, used to demonstrating initiative
  • Experience of working within a team environment and of supporting others

For more information please contact Sally Henderson at the Search Consultancy office in Leeds on 0113 308 8064 or email

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.