facebook

I have an urgent requirement for a Receptionist/Customer Care Administrator to join my client on a temp to perm basis. My client are well know in the fashion world and this would be a great long term opportunity for the right person.

My client is offering a temporary contract initially however there is a permanent opportunity.

Location: Glasgow city centre (Free parking on site)

Hours of work: Monday to Thursday 9am to 5:30pm & Fri 9am to 4pm

Experience: Customer service/social media/Administration

A bit about the role…

  • Acting as a first point of contact, for any issues/queries customers may have regarding their online or in store experience via telephone, email, Social Media and good old-fashioned mail.
  • Acting as an escalation point for our off-shore team
  • Taking ownership of queries throughout the customer's journey.
  • Putting our customers first, to ensure you provide excellent service every time.
  • Be a natural rapport builder and able to engage in a way that makes our customers feel valued
  • Investigating issues and providing corrective action
  • Liaising with couriers and suppliers to provide accurate response to customer
  • Co-ordinating with other departments to provide resolutions
  • Maintaining customer complaints taking the relevant action and maintaining records of feedback.
  • Being part of a strong team from various backgrounds, all where Customer experience is.

A bit about the role…

  • Being part of a strong team from various backgrounds, all where Customer experience is.
  • A genuine passion for Customer Service/Care.
  • Exceptional communication skills, both written and verbal.
  • Demonstrate strong computer literacy and the ability to jump quickly into new systems/tools and master them.
  • An enthusiastic can-do attitude.
  • Ability to liaise with all aspects of the business with meticulous attention to detail.
  • Ability to troubleshoot problems and resolve challenges quickly and professionally.
  • The drive to work to targets and a commitment to getting the job done.
  • Able to pro-actively manage work load and understand the importance of tasks with the ability to multi-task and manage priorities independently.
  • A minimum 6 months proven experience in a fast-paced Customer Service role.
  • Ability to be flexible and keep up with the fast-paced and ever changing nature of the Retail sector.

If you feel like you have what it takes to be successful within this role then please apply by sending your CV to denise.mcgillivray@search.co.uk and I will be in touch in shortly.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age