Real Time Analyst - Warrington - £25,000 + Free Parking

  • Location:

    Warrington, Cheshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    £23000.00 - £25000.00 per annum + Excellent Benefits & Free Parking

  • Contact:

    Matt Lazenby

  • Contact email:

    matt.lazenby@search.co.uk

  • Job ref:

    Req/492528_1533906415

  • Published:

    6 days ago

  • Expiry date:

    2018-09-09

  • Startdate:

    ASAP

Real Time Analyst - Warrington - £25,000

Hours: Monday to Friday 9am - 5.30pm

Other benefits include 26 days + bank hols, Pension, Life Insurance, Income Protection

Location: Warrington - Free Parking

This is a fantastic opportunity to be part of a company that are going through an exciting period of expansion due to recent success and therefore are recruiting to meet current business needs.

The day to day role will be to assess call centre activity, producing reports, identifying trends and feeding this information back to senior management and clients.

As a Real Time Analyst you will be responsible for:

  • Ensuring the right number of agents are available to answer the forecasted number of calls
  • Producing accurate and insightful reports using appropriate data sources and tools
  • Interrogate data to identify and make process improvement recommendations
  • Monitor and review call centre stats, identifying trends and providing detailed reports
  • Working closely with the management to ensure SLA's are being met in line with the clients expectations
  • Accustomed to working under pressure, prioritising workload to achieve tight deadlines and displaying a proven track record in delivering results.

For the position of Real Time Analyst we are looking for the following experience:

  • Experience working in a Real Time Analyst within a contact centre environment
  • Strong knowledge of MS Office applications
  • Proven analytical and problem solving skills
  • Excellent attention to detail
  • Ability to produce details and timely reports
  • Good planning and organisation skills
  • Ability to learn quickly
  • Work on own initiative

Real Time Analyst:

  • Starting salary to £25,000
  • Other benefits include 26 days + bank hols, Pension, Life Insurance, Income Protection
  • Initially a 12 month FTC

Interviews are taking place immediately - send your CV to m a t t . l a z e n b y @ s e a r c h . c o . u k to apply

Key words: Real Time Analust, Reporting & Data Analyst, Call Centre MI Analyst, Data Analyst, Service Level Analyst, Service Delivery Analyst

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age