My client is looking for great Team Leaders to join a rapidly growing Processing Team in their Leeds office following a change to The Bank of England base rate! This is a great time to get on board and make your mark on a business…

This exciting opportunity isn't to be missed!!

* £23,000-£28,000 Salary
* Hybrid Working
* Great Benefits
* Progression (strong track record of internal promotions to Ops Manager and above!)

You will be responsible for:
* Monitoring performance, quality and productivity of the Team
* Monitoring work records to ensure that all work is progressed to meet all productivity targets
* Acting upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately
* Ensuring an even distribution of workload within the team
* Effectively scheduling and managing all breaks to ensure that the Team is adequately resourced at all times
* Facilitating regular team meetings
* Management of holiday and absence within the team
* Updating the team to any change in procedures
* Conducting all 12 week reviews for new Team Members
* Conducting monthly 1-2-1 review meetings for all Team Members
* Liaising with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development
* Ensuring that Personal Development Plans for all Team Members are in place, acted upon, maintained and reviewed
* Being involved in the resolution of discipline/grievance/performance issues in line with the firm's policies
* Responding to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion

Ideal Person Spec:
* Mortgage Knowledge (Desirable but not essential)
* Experience of working in a high volume processing environment
* Previous administrative experience
* Ability to meet tight deadlines and targets & work under pressure
* Good communication and customer service skills
* Good team player, but, also ability to work on own initiative
* Good attention to detail
* Good organisational skills
* Good data input skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.