Performance Analyst

  • Location:

    Glasgow, Scotland

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £34000.00 per annum + Life Assurance Private Medical

  • Contact:

    Jackie Tolland

  • Contact email:

    Jackie.Tolland@search.co.uk

  • Job ref:

    Req/543193

  • Published:

    6 months ago

  • Expiry date:

    2020-02-08

  • Start date:

    11/11/2019 16:52:42

A great opportunity has arisen for an experienced Performance & Insight Analyst to join a Financial Services Call Centre in Glasgow.

Prior experience in an insight role within a contact centre is essential. The successful candidate will have demonstrable experience in analysing complex datasets and providing insight and recommendations to stakeholders in order to influence stakeholder performance.


Key Deliverables

An excellent attention to detail is essential in order to track, monitor and review operational performance across the business on a daily, weekly and monthly basis ensuring compliance

You will identify specific performance areas that can be improved via root cause analysis and review processes and systems that impact areas including MI production or insight analysis

Essential skills

-Experience in a Call Centre Environment
-Strong analytical and problems solving skills
-Demonstrable experience in with business intelligence reporting tools such as Business Objects, Excel and Access
-Experience gaining insight from data to make business improvements

-Advanced MS Excel and Powerpoint skills

For further information please apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.