Pensions Administration Team Leader - Watford - up to £50,000
We are looking to recruit a Pensions Team Leader to join our Client in the Watford area. The purpose of the role is to lead a team of administrators and support the Pensions Administration Manager to ensure the effective administration of clients' pension schemes on a day-to-day basis and delivery of excellent levels of service to clients.
Ensure that enquiries from new and existing scheme members, clients, financial advisers, employers, HMRC and the Department of Work and Pensions etc. are dealt with in accordance with SLAs, or where no specific SLAs exist, in a timely manner.
Team Leader main responsibilities;
- Manage pension administration workflow and monitor resource levels to ensure work is completed to the required quality and customer care standards and agreed SLAs.
- Hold regular update meetings with the Pensions Administration Manager reporting on all administration team issues including workflow, project progress, personnel issues, etc. Ensure the Pensions Administration Manager is aware of complaints or concerns which may require escalating to a higher level of intervention, action or decision.
- Help to set and manage client expectations by identifying potential administration difficulties and proposing solutions.
If you have proven experience as a team leader managing pensions administration teams then please get in touch Kerrie.email@example.com
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