Customer Service Advisor

  • Location:

    Londonderry, County Londonderry

  • Sector:

  • Job type:


  • Salary:


  • Contact:

    Wendy Taylor

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Start date:

    Jan 2020

******Customer service Consultant *****


Jan 2020 starts


Main responsibilities include:

* Negotiating payment plans and settlement agreements in line with set guidelines
* Work from reports / spreadsheets/ dallier system
* Set up payment plans such as direct debit payments in line with FCA regulations

* Ensuring payments and payment plans are kept up to date
* Working to KPI's quality of calls and productivity
* Ensure best practices are followed on calls whilst working to strict compliance and set regulations

This role is customer focused so would suit candidates with a strong customer service background as well as having experience of a financial nature i.e. collections, credit control etc. You will have an excellent interpersonal manner and be confident making outbound calls. You will be self motivated, computer literate and possess good written and verbal communication skills.

If you are motivated, customers focused and work well in a team to deliver results then we would like to hear from you. Please apply by forwarding an up to date CV as soon as possible

Our Client is looking for Customer Service agent Consultant to join the existing team to receive incoming calls you will be the first point of contact for customers. Previous experience is not essential however would be an advantage. This will be making outbound calls and assessing the income and expenditure and agree payment.

You will be working on a rotational basis between the hours of 8.00-8.30pm Monday-Saturday working one Saturday in every 4 on average)

25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme. Appropriate training will be provided as the role demands ensuring the individual is set-up for success.

All successful candidates will be required a Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification

If you feel that this is the role for you please send your CV to wendy.taylor@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.