Role: Dutch speaking Credit Control Team Leader
Location: Bradford
Salary: £28,000 - £32,000 + (Depending on experience)

My client:
Established over 100 years this iconic major high street brand require a leader for their busy Credit and Cash to Order finance function. They employ over 25,000 people worldwide and have strong on boarding, training and development processes.

Job purpose:
Reporting to the manager of the O2C Finance Shared Service, the role is responsible for the day-to-day overseeing of the operational performance, control and compliance of the Order to Cash (O2C) Team to support all customers.

This role is to drive, deliver & streamline the OTC processes through continuous improvement and automation. The key accountabilities also include building a strong working relationship with the stakeholders and ensure the full O2C service is in accordance with strategy for all customers.

* Drive the team in the achievement of quality, accuracy and timely delivery of Order to Cash services in accordance to the defined SLAs/KPIs.
* Ensure the processes are efficient, compliant and own the process controls.
* Ensure compliance to internal and external regulations and procedures including the management and provisioning of bad debts both locally and for all customers
* Ensure compliance to Group accounting standards both locally & internationally.
* Identify, facilitate and implement process improvement ideas to improve process efficiencies.
* Liaise with auditors and regulatory authorities as required for the countries served in IFSS.
* Maintain and ensure process workflow and documentation are up to date to the current processes.
* Manage the team to manage relevant internal and external stakeholder relationships
* Display, and instil, a service culture and customer service orientation in the teams.
* Proactively identify inefficiencies, perform route cause analysis and implement improvements. This includes working with international finance teams and relevant stakeholders as well as the relevant Hallmark business.
* Manage credit risk within the O2C process whilst maximising sales and collecting debtor balances, both locally and for all customers.
* Service Champion - contributing customer service recommendations to strategic plans and reviews throughout the business and across the international landscape
* Relationship building & business partnering - with both internal and external customers at both a local and international level.

Experience required:
* In depth experience obtained in Credit Management, preferably within the retail or FMCG sectors.
* In depth experience in managing a team of people.
* In depth experience in the full O2C process as part of a SSC environment
* Educated to relevant degree level or equivalent qualification or experience (AICM - Affiliate in the Institute of Credit Management) Accreditation or equivalent, preferred but not essential
* Language skills are essential - Dutch (German & French are also an advantage)

As a leader you should:
* Creates a sense of purpose & direction
* Translates the strategy in meaningful actions
* Knows how to get the best from others
* Consistently champions the customer
* Sets clear goals and drives results
Influence future vision and strategy
* Inspire others to make a difference
* Are comfortable with ambiguity
* Challenge the status quo
* Lead by example & a role model to others
* Bring energy & passion to everything they do
* Face challenges head on: energized by change & not afraid to make tough decisions

* Medical, dental, vision plans
* Short and long-term disability, supplemental dependent life and business travel
* Tax saving heath and flexible savings accounts
* A fitness center, on site employee clinic, health education
* Heath rewards program
* Profit share scheme, retirement planning, investment assistance
* Onsite banking assistance
* Adoption assistance, childcare discounts, dependent care
* Paid time off, holidays, flexible leave, flexible working
* Volunteering opportunities
* Education assistance and corporate training
* Onsite cafeteria, mail center, rideshare options, discounted catering
* Retail discounts

Sophie Langley
Senior Consultant
Accountancy & Finance

DL M 07425631131
A 19-20 Park Row, Leeds, LS1 5JF

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