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Operations Supervisor

  • Location:

    Manchester

  • Sector:

    Logistics

  • Job type:

    Permanent

  • Salary:

    £32000.00 - £35000.00 per annum

  • Contact:

    Rhys Bryan

  • Contact email:

    Rhys.Bryan@search.co.uk

  • Job ref:

    BBBH85284_1636363086

  • Published:

    3 months ago

  • Expiry date:

    2021-12-06

  • Consultant:

    Rhys Bryan

I am currently partnering with a National Distributor, who are looking for an experienced Operations Supervisor to support the Contracts Manager in the running of the depot.

Hours: 45 per week, Mon-Fri

Salary Negotiable based upon experience

Key Responsibilities:

  • Be the first point of call for all transport queries.
  • Deal with the day to day staff issues.
  • Plan/prioritise the daily workload.
  • Maintain a safe working environment which complies with all aspects of the company H&S policies.
  • Ensure all daily H&S tasks are completed.
  • Complete and review risk assessments. ( training dependant )
  • Investigate all accidents/incidents and ensure corrective actions are carried out.
  • Maintain good working practices.
  • Maintain full audit compliance
  • Ensure all equipment is correctly maintained, and complies with the company/legal processes
  • Update all staff with new processes/procedures.
  • Provide correct information for customer requests
  • Possess the ability to analyse complex data and make logical decisions
  • Ensure all WMS/Voice/TMS systems are all up to date and utilised fully.
  • Monitor performance on an individual basis and report accordingly
  • Ensure all tasks are carried out to the highest level of accuracy.
  • Working towards set KPIs, each dependent on the activity currently undertaken. E.G Pieces processed per hour.
  • Support Contract Manager with higher level queries and cover annual leave/days out of the business. E.g. WPE, HR tasks etc.
  • Support Contract Manager with depot management.

  • Investigate customer claims.

  • Assist with Investigations/Disciplinary process.

The ideal candidate:

  • Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
  • Familiar with reporting P&L (Desirable).
  • Familiar with Microsoft Word, Excel and Powerpoint.