Operations Manager

  • Location:

    Chesterfield, Derbyshire

  • Sector:

    Hospitality

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    David Dawson

  • Contact email:

    david.dawson@search.co.uk

  • Job ref:

    Req/491721_1533551381

  • Published:

    3 months ago

  • Expiry date:

    2018-09-05

  • Startdate:

    06/08/2018 11:09:35

My Client currently have an exciting opportunity for an experienced Hotel Operations Manager to join the team.

We are looking for a strong leader with a can-do attitude to take responsibility for the efficient operation of all departments. The Hotel is a privately owned modern hotel.

Full time role - 5 days over 7

About us

My client is a unique privately owned establishment that enjoys an excellent reputation and is a strong believer in looking after their staff.

Each property provides our guests with a beautiful place to stay in an outstanding central location that allows them to delve into, ramble through and enjoy the unique qualities of their surroundings.

Requirements

Previous Management experience in a similar hotel environment an advantage, but we will consider training up the right applicant.
Customer Service and communication skills
Fluent in English
Flexible, prompt and reliable
Ability to work under pressure
Available for weekend work
Ability to work in a team environment
Track record of accuracy and attention to detail
Excellent customer service skills
Be very well presented
Have proven organisation and event planning skills
Have excellent leadership skills to assist in the development of your team members
Be capable of using your own initiative to encourage an increase trade and services within the hotel

Key Responsibilities

Ensure that guests receive a warm welcome on arrival and are dealt with in a friendly, professional and efficient manner at all times
Check in and check out guests to the company standards.
Assist in all daily management duties of the hotel to ensure all guests receive the highest standards of service during their visit
To be prepared to attend any meeting arranged by Senior Management
To carry out and file an AM and PM checklist at the beginning of duty each day
To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
Train and develop employees to ensure a consistent and high standard of performance is delivered and that all employees are helped and encouraged to fulfil their full potential
Deal with any guest queries or complaints in an efficient manner
Ensure all staff are rostered fairly and in line with current employment legislation
To ensure that the premises are operating in a manner which complies with the Health & Safety at work Act 2005 and the Hotel Health & Safety Policy
To maintain a control over the cash on the premises (Floats, cash registers, the back safe.)
To ensure that any damage to the premises is reported and corrected
To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy

Benefits

Social engagement activities
Excellent training and development
Excellent career progression opportunities

Should you be interested in this role then please do not hesitate in contacting me.

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