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2 x Temp Operations Administrators
based Manchester City Centre Office
£11.03 great opportunities to progress .
Start dates asap

We are looking a curious and enthusiastic person to join our client as a Temporary Operations Administrator in their brand-new purpose-built offices.

You will engage with lots of different people and teams . They work in a fast paced, target driven environment so attention to detail, efficiency and ability to handle multiple priorities is key, so we can make transactions happen swiftly and seamlessly. Initially, you will manage our email and secure message inboxes, distributing messages to other team members. However, you will undertake additional tasks as your product and technical knowledge improves:

* Ensure all requests to transfer in and out of General Trading, SIPP and ISA accounts are serviced accurately and within our service level agreements.
* Execute internal transfers and Sharegift donations.
* Liaise with external agencies where appropriate to resolve requests and actively chase any outstanding transfers.
* Add ISA subscription payments in accordance with HMRC regulatory requirements.
* Be available to efficiently and effectively answer all client queries or those referred by other departments.
* Ensure the accurate and timely settlement of electronic broker to broker transfers and cross borders.
* Achieve accurate performance and productivity targets.
* Minimise risk to the business by meeting or exceeding service error rates and adhering to customer authentication processes.
* Present a positive impression of yourself and the business when contacting clients to welcome them to the business.
* Adhere to mandatory training timings to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
* Treat customers fairly at all times.
* Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
* Continued adherence & delivery of Regulatory Operations practices and will work in partnership with other teams to ensure successful delivery of all BAU processes/projects.
* Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Appetite Framework
* Analysing operational processes, identifying and progressing opportunities for improvement.
* Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
* Assistance with ad hoc and scheduled projects as required
* Aid compilation and updating of MI as required.
* Assist with system testing as required
* Performs other duties and responsibilities as assigned




SKILLS & EXPERIENCE REQUIRED:
* Experience in the Financial Services Sector - specifically Wealth Management
* Ability to understand Investment products, characteristics and applications
* Organise, manage, and track multiple detailed tasks to meet targets and deadlines with frequently changing priorities in a fast paced, pressurised work environment.
* Effectively communicate; defined as communication that is direct, courteous, grammatically correct, clear, succinct and business-like.
* Advanced level of flexibility to move between different tasks at short notice.
* Approaches all situations with positive outlook, energy and enthusiasm with advanced resilience, drive and initiative
* Shows creativity and takes individual ownership for work quality and improvement
* Ability to be vocal and promote own ideas and solutions to colleagues of all levels
* Intermediate IT skills - ability to navigate a broad range of internal systems.
* Flexibility with regards to overtime need

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age