Nightshift Customer Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £22000 per annum + Benefits

  • Contact:

    Maria Stathopoulou

  • Contact email:

    languages@search.co.uk

  • Job ref:

    Req/467885

  • Published:

    24 days ago

  • Expiry date:

    2019-04-27

  • Startdate:

    April 8th

Nightshift Customer Advisor - Travel Industry

£22,000 per annum + Amazing Benefits

Our Client is one of the biggest online travel agencies in the world and is currently looking for exceptional people to join them as customer advisors!

This is a fantastic opportunity for an experienced individual. You will be based in Edinburgh city centre in an amazing environment. This is a really funky and modern office with brand spanking new equipemnt and you will be surrounded by friendly and supportive colleagues and managers; this is an ideal place to be!

The role of the customer advisor will be varied, but will predominantly involve you handling inbound Customer Care enquiries. It will be your responsibility to deliver excellent service; you will also use other methods of communication, such as e-mail and live chat to ensure the customers receive exceptional service.

We are looking for candidates who are:

  • Fluent in English both spoken and written
  • Confident using all Microsoft packages
  • Travel experience is preferred; however we will also consider applicants who hold previous experience, where you can display transferable skills
  • From a Customer Service background, with fluency in another language being highly desirable
  • Previous work in a Contact Centre as a customer advisor

Hours: Working 4 nights followed by 3 or 4 days off and your hours will be between 9pm and 7.30am

This role is a golden opportunity for someone who has exceptional communications skills, the drive and commitment to do an amazing job and progress in a multilingual environment.

You will get the support and training to ensure your product knowledge becomes second to none and the opportunity to develop your career within the company.

If you have all the above and are available to start on the 8th April, please email me your CV today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.