Motor Claims Recoveries Handler

  • Location:

    Manchester, Greater Manchester

  • Sector:


  • Job type:

    Full Time

  • Salary:

    £18000.00 - £26000.00 per annum + + Bonus + Excellent Benefits

  • Contact:

    Kathryn Wycherley

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


Motor Claims Recovery Negotiator
£18,000 - £26,000 per annum depending on experience + bonus + excellent benefits

Overview of Role:
We require experienced negotiators in Credit Hire or Motor Insurance claims with excellent motivation and endless enthusiasm, a will to succeed and the ability to think for themselves whilst working well with a team in a target driven environment.
As a Recovery Negotiator, reporting to the Recovery Manager your overall responsibility will be to
pro-actively manage a claims caseload to recover debt from third party insurers.

Benefits & Rewards:
* Generous Salary (dependant on experience)
* Bonus scheme with (Average £4,850 - £13,250 per year)
* 25 Days holiday + bank holidays
* Pension scheme
* Company car scheme
* Free breakfasts
* Buy/sell holidays
* Cycle to work scheme
* Perkbox*
* Saving Scheme
* One of the best benefits packages in Manchester!
* Inclusive, sociable and friendly culture
* Award winning training
* Opportunities to progress your career
* Open plan office with a relaxing sociable breakout area

Key tasks will include:
* Ensure clients' claims are dealt with swiftly and professionally
* Liaising with insurers and repairers when necessary to deliver the best possible commercial outcome
* Working to achieve individual and collective targets
* Great attention to detail to updating records with accurate clear notes of discussions, next steps and time scales
* The investigation of causes of non-payment delays and their prompt resolution will be key
* Producing a chronology of events if a hire period is disputed
* The escalation of files to litigation, ensuring the correct procedure is followed and evidence is enclosed

What you'll need:
* Previous experience working within a fast-paced, target-driven environment
* Experience of liability, fraud and indemnity, ideally within a cash recovery role
* Have a proven and quantifiable track record of consistently achieving targets
* Assertive and persuasive with first-class negotiation and all-round excellent communication skills
* Ability to use initiative and make decisions when necessary complements your results-driven, tenacious approach and strong customer service skills.
* Experience within the motor claims industry is essential
* Solid understanding of the ABI GTA, liability arguments & relevant case law
* Competency in Microsoft Office

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.