Apple Mac Support Engineer

  • Location:

    Edinburgh, Scotland

  • Sector:

    Dev Ops, Cloud & Infrastructure

  • Job type:


  • Salary:

    £170 - £350 per day

  • Contact:

    Scott Robertson

  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:

    03/06/2019 11:24:23

A fantastic opportunity arises for a skilled Mac Support Engineer to join a leading technology firm based in Edinburgh with an immediate start. This is a 6 month contract that is viewed as a trial period with a lucrative permanent package at the end if you perform.

Key Responsibilities

To support and maintain the macOS and iOS estate
To resolve incidents and problems both directly from users and through technical escalation
To use existing skills and knowledge as well as appropriate support resources to identify resolutions to user issues
To implement fixes and solutions where appropriate either via discussing directly with users, via DM, via remote control or onsite
System Administration of the Squad's server estate
Essential Skills

Experience of managing a corporate macOS / iOS estate comprising laptops and mobile devices.
Extensive IT support experience across a number of business functions or applications
Ability to lead projects on your own initiative from concept to completion and all ongoing user support thereafter
Strong written and verbal communication skills
Strong customer service skills, with a get it done attitude
Excellent troubleshooting and diagnosis skills across technologies
Maintenance & distribution of user support material & training
Desirable Skills

Experience of managing and using JAMF Pro
Experience of AWS or similar cloud technologies, particularly deployment and management of IAAS
Basic system administration experience of Linux
Experience in the deployment and support of Microsoft technologies, specifically Windows 7 & 10, MS Office & Active Directory
Experience in automation and scripting would be beneficial (Bash, Python, Swift...)

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