Live Chat Advisor

  • Location:

    Liverpool

  • Sector:

    Call Centre, Office Services, Sales

  • Job type:

    Full Time

  • Salary:

    £39 - £23000.00 per annum + bonus

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/559983

  • Published:

    about 2 months ago

  • Expiry date:

    2020-09-04

  • Start date:

    ASAP

Do you have experience in customer service and are on the lookout for a significant new role in Liverpool? We're helping our client find a committed and enthusiastic Live Chat Advisor with previous experience in a similar role, to join their fast-paced workplace.

This flexible Live Chat Advisor job comes with an attractive salary of £23,000 per year plus a range of great benefits and perks.

As a Live Chat Advisor, you will be interacting directly with customers via live chat and answering any queries they have. You must have fast and accurate typing skills as well as the ability to understand and remedy customer issues.

The Live Chat Advisor will:

  • Handle queries from business customers using the best customer service skills
  • Carry out required research with the provided tools, and respond appropriately
  • Escalate or communicate with other teams if required
  • Connect with customers at a professional level and build rapport

You will undergo the required training once the onboarding process is completed, and there will be further training during the job to ensure you're firing on all cylinders.

Your most recent experience should include working within a previous Live Chat / Online environment. You'll have the ability to solve challenges and take ownership of each customer query, alongside excellent communication and listening skills. A passion for customer service and people is essential to do well, as is having a collaborative and empathetic approach.

If you feel motivated by this Customer Service related Advisor job earning £23,000 in Liverpool, apply today to fast track the process.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.