Customer Service Executive

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    £22000.00 - £25000.00 per annum

  • Contact:

    Ben Bradley

  • Contact email:

    Ben.Bradley@search.co.uk

  • Job ref:

    Req/549654

  • Published:

    6 months ago

  • Expiry date:

    2020-02-17

  • Start date:

    27/01/2020 11:16:27

Are you looking for a Travel role with a difference?

Our Edinburgh based client has over 40 years industry experience in offering bespoke group or individual business travel packages within the UK and Ireland. Due to a planned period of growth they are seeking an experienced Customer Service Executive to join their established team.

They pride themselves on delivering a quality service and reliable partnership to their clients, and as a Customer Service Executive you would be expected to continue to offer a first class service in order to help grow the business from strength to strength.

Often seen as a market leader in its sector they have never been scared to push the boundaries or raise the bar when it comes to what they can offer their clients.

As a Customer Service Executive you would be responsible for the following duties:

* Continue to build strong customer relationships
* Develop new and repeat business on a regular basis
* Be informative and knowledgeable on all aspects of their itinerary
* Proactively follow up on leads and bookings offering support as and when required
* Being the face of the company for both clients and colleagues
* Ability to manage daily office duties
* Support and help coordinate lesser staff members as and when required

Due to the level of responsibility and service required you will only be considered for the position of customer Service Executive if you can demonstrate the following experience:

* Experience in B2B travel or a similar position
* A Wide knowledge of luxury UK tourism
* Proven track record of Client management and bringing on new business
* Ability to meet set targets
* Willingness to travel as and when required

This vacancy is a full time vacancy between the hours of 9pm - 5.30pm, Monday to Friday, due to the demands of the role they are offering a competitive salary (DOE) starting at £22K per annum.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.