Italian Speaking Customer Service Advisor

• Location: Skelmersdale
• Salary: Up to £33,000
• Contract: Full time, Permanent
• Hours: 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00

My client based in Skelmersdale is looking to recruit an Italian Speaking Helpdesk / Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of £24,000 - £28,000 (dependant on experience) with an additional £5,000 shift allowance.

As a Helpdesk Advisor you will be dealing with inbound and outbound customer service calls and e-mails from both Italian and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description:

• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer
• To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers
• To provide day to day product support to existing customers

Person Specification:

• Fluent English and Italian language skills
• Previous experience within a customer service role
• Flexible to work on a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00
• Excellent customer service & communication skills
• Positive attitude
• Affective time management skills, with a logical approach to problem solving
• Ability to work under pressure and within time constraints
• Ability to manage workload whilst reviewing changing priorities
• Ability to work alone as well as part of a team

Benefits package includes:

• Immediate start available
• Exposure of working in a desirable company with future progression
• On site parking
• Excellent basic salary plus shift allowance

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Keywords: customer service; helpdesk; client care; call centre; inbound; Italian; helpdesk; support; admin; Italy

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