IT Support Technician

  • Location:

    Telford, Shropshire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £28000.00 per annum

  • Contact:

    Simon Creber

  • Contact email:

    simon.creber@search.co.uk

  • Job ref:

    Req/547821

  • Published:

    6 months ago

  • Expiry date:

    2020-02-08

  • Start date:

    ASAP

IT Support Engineer (IT, Support, 1st Line, 2nd Line, Win, Windows, 7, 8, 10, Backup, Anti-Virus, Networking) - Permanent - Telford

Salary: £28,000
Location: Telford

Search IT are currently looking for an IT Support Engineer on a permanent basis for our prestigious national business based in Telford.

Skills/Requirements for the IT Support Engineer:
* Experience of both 1st and 2nd Line Support
* Experience of networking such as TCP/IP, DNS and/or DHCP
* Windows desktop support around windows 7/8/10
* Experience of working on both deskside and remote support
* Knowledge of backup and Antivirus technologies is highly desirable


The IT Support Engineer will be responsible for:
* Supporting for PC Hardware and Software queries, ensuring all activity is updated through the Helpdesk System.
* Diagnosing of faults and provision of resolution, with appropriate documentation and logging
* Software/Hardware installations and computer moves, including liaising with third party support vendors.
* Ensure all IT assets are appropriately documented, labelled and tracked.
* Documentation of new processes including review and revision of existing procedures.
* Providing support for IT projects as directed and in line with agreed working practices and timescales
* Providing initial escalation support to Helpdesk/1st line support functions
* Providing out of hours support to the business as part of the IT Services on call rota.
* Assisting with datacentre operations including, server builds, server room maintenance and systems monitoring.

Start date is ASAP

Please send an up-to-date copy of your CV to be considered for this positon.

IT Support Engineer (IT, Support, 1st Line, 2nd Line, Win, Windows, 7, 8, 10, Backup, Anti-Virus, Networking) - Permanent - Telford

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.