IT Service Management Support Officer

  • Location:

    Leeds, West Yorkshire

  • Sector:

  • Job type:


  • Salary:


  • Contact:

    Sean Brown

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:

    30/03/2020 16:43:12

Service Management Support Officer required to join a well respected institution in Leeds for an initial 12 month contract, inside IR35.

Key aspects of this role include:
* Working with technical IT staff, technical and non-technical customer representatives and general users of IT to identify and realise savings and efficiency's
* Produce documents to support the IT Service Delivery utilising existing knowledge and experience around Desktop Publishing skills
* Provide support maintaining an electronic database of IT specific product/device/licensing information
* Providing excellent customer service, including some technical advice and guidance on all matters bearing on the successful use of IT products and services.
* Helping customers to clarify their service requirements

We're looking for someone with exceptional communication and customer care skills with a solutions oriented approach to problems and challenges combined with experience of working in a large organisation and following processes whilst maintaining quality standards. Knowledge and experience around Desktop Publishing and the production of IT customer support documentation including the use of a range of software (e.g. Word, Access, Excel, Sharepoint, Desktop Publishing) is essential.

Please apply online today.

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