Inbound Sales Advisor- Hybrid / Homeworking available on a permanent basis!

Salary £19,123 basic + up to £8k in Bonus

Based in Salford Quays (Near Harbour city tram stop) You can work from home 2 days per week once trained.

Working hours between 8.30am-5.00pm Monday to Friday (35 hours a week) No weekend work!

This is not your typical Inbound Sales Advisor role, you will have the autonomy and flexibility to take ownership of and deal with a broad range of often complex issues and queries.

Are you looking for a new Customer Service opportunity?

Are you looking for a customer service role with a work/life balance?

Then this is the job for you!

Your day to day responsibilities will include:

The Job:

• Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
• Making outbound calls following up on enquiries about availability
• Providing a world class customer service over the telephone
• Dealing with queries and complaints
• Working to team and individual targets
• Logging all information accurately on the in-house system
• Providing customers with a professional service via telephone, email, live chat and social media
• Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
• Ensuring customer account adjustments are dealt with accurately
• Invoicing and processing payments
• General administration

Hours of work:

Shifts between 8.30am to 4.30pm or 9am-5pm Monday to Friday (35 hours a week)

Have you got the following experience or skills?

• Previous experience of delivering exceptional customer service
• Experience of working in a target driven environment
• Working in a fast paced environment
• Ideally phone based customer service experience
• Ability to problem solve and take ownership of each customer query
• Excellent communication skills at all levels
• A passion for customer service
• Excellent team player
• Must be computer literate in Word and Excel

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.