Inbound Customer Advisor

  • Location:

    Trafford, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Excellent benefits | NO WEEKENDS!

  • Contact:

    Kyle Smith

  • Contact email:

    kyle.smith@search.co.uk

  • Job ref:

    Req/551585

  • Published:

    4 days ago

  • Expiry date:

    2020-03-15

  • Start date:

    ASAP

Inbound Customer Service Advisor
£18,500 basic salary
Manchester

Monday to Friday, Core business hours, NO WEEKENDS!

  • Inbound Customer Service working as part of a team to a common goal
  • Regular social events and team building exercises
  • Break-out room with Pool Table and PlayStation!
  • Annual Bonus is based on call quality (NO UP-SELLING!)
  • Monday to Friday, Core business hours, NO WEEKENDS OR SILLY SHIFTS!!!

Fancy working in a vibrant yet professional office-based customer service role AND having your weekends all to yourself? You will be the face of the company via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.

Needless to say this is a very popular position so the competition is fierce, send in your CV and tell me why you should be put forward!

Duties:

  • Incoming calls and emails from existing customers
  • Overseeing daily operations of customer accounts
  • Solving both routine problems and complex customer enquiries and issues
  • Arranging collections and complaint handling
  • Responding to customer emails within agreed SLAs

Requirements:

  • A strong sense of personal responsibility and accountability (put simply, someone who make things happen)
  • The ability to think and act independently; be creative and curious
  • Determined, resilient and self-driven with a focus to succeed
  • Accuracy/ attention to detail
  • Enthusiastic and motivated
  • Logical approach to problem solving


To be considered for the role send in your application and suitable candidates will be contacted for immediate interviews.

Keywords: Inbound, inbound customer service, customer service, Manchester, Manchester inbound, Manchester customer service, inbound customer service adviser, inbound customer service advisor, financial service, customer support, customer care, city centre, Manchester central

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.