Inbound Banking Advisor

  • Location:

    Salford, Greater Manchester

  • Sector:

    Call & Contact Centre, Hospitality

  • Job type:

    Permanent

  • Salary:

    BONUS

  • Contact:

    Julianne Melia

  • Contact email:

    julianne.melia@search.co.uk

  • Job ref:

    Req/452649

  • Published:

    2 days ago

  • Expiry date:

    2019-05-17

  • Startdate:

    ASAP

Telephone Banking Advisor

This is a full time, permanent Customer Service Advisor position. You will be speaking to existing customers regarding their telephone banking enquiries.

This position is based in Salford.

The annual salary is £17626 plus a monthly bonus of upto £400 a month. You will be paid every 2 weeks.

You will answer questions relating to account information such as payments, account transfers, direct debits/standing orders. This is an advisor position and customers will be ringing you. There are no outbound calls and no sales involved in this role.

The hours will be between 8am and 10pm Monday to Sunday. You will receive your rota 4 weeks in advance so you can plan your social life around it. The first 6 weeks will be training which is fully paid.

o 28 days paid holiday
o Free on-site Parking
o Fully subsidised on-site restaurant
o Good public transport links for Train/Metro/Bus
o Fully paid training programme ( working 9-5 Mon-Fri for first 6 weeks)
o Genuine Progression Opportunities
o Staff discounts; Online portal with discounts available for restaurants, gyms, retail, days out, cinema etc..
o Monthly incentives e.g. Plasma TV, Weekend City Break, Creamfields tickets, IPad etc..
The Successful Customer Service Advisor Candidate will have:
o Age requirements - 18 years +
o Minimum of 1 years' previous experience working within a Customer Service environment, whether that be in a Contact Centre, Hospitality or Retail industry
o Excellent communication skills
o Positive and enthusiastic attitude
o DBS will be completed, must have no unspent criminal convictions
o Credit check to be completed, cannot accept candidates with CCJ/IVA or Bankruptcy.
o Hardworking, dedicated and motivated to deliver exceptional service to Customers at all time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.