Customer Service Representative, PRESTON BROOK WA7 3QA (permanent )
Are you a customer service rock star, looking for full time call centre work, but put off by the thought of having to make outbound sales calls? Well look no further…
We're recruiting Customer Service Representatives for Capita, one of the UK's largest employers, who handle customer service enquiries for a variety of well known and respected companies.
If customers are a big deal to you and they tend to think that you're pretty awesome, then this job could be right up your street. Especially if you're looking for flexible evening hours to suit your lifestyle.
Capita's call centre is based in Preston Brook, Runcorn, Cheshire (postcode WA7 3QA), close to the M6 and M56 with good public transport access from the Widnes, Frodsham and St Helens areas.
A bit about this Customer Service Representative Job
You'll be picking up calls and dealing with a wide range of customer service enquiries. There's absolutely no cold calling and all of the calls you handle will be customers ringing in to make enquiries.
You can expect to respond to queries via email and to process payments as well.
It's 37.5 hours per week and we ask that you can work rotational shifts between 6am and 11pm, Monday to Sunday, 5 out of 7 days on a rota basis.
What you'll need
You'll need to be able to find your way around a computer as there are a couple of in-house systems to use, and of course using email and excel are important too.
Ideally, you will have customer service experience but that doesn't have to be in a call centre. We welcome customer service rock stars who have previously worked in the care, hospitality and retail sectors, or any industry where you have had to face customers directly.
One last thing, you must be able to pass a credit check.
So what's next? Apply today and one of our consultants will be in touch soon.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.