Import Administrator

  • Location:

    Liverpool, Merseyside

  • Sector:

    Office Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Faye Campbell

  • Contact email:

    faye.campbell@search.co.uk

  • Job ref:

    Req/507155

  • Published:

    9 days ago

  • Expiry date:

    2019-01-04

  • Startdate:

    01/01/2019

We have an exciting opportunity to join a well established firm based in the heart of Liverpool City Centre. We are currently looking for an experienced Administrator to provide efficient and effective communication and Customer Service skills to a busy Import Department.

The Job

Providing exceptional customer service via email and telephone

Update customers with delivery requests

Monitoring a busy delivery inbox following up and resolving any issues

Liaising with port operations for pin requests

Updating all documentation on to CRM system

Raising invoices

Producing daily reports for Senior Management

Reviewing processes and procedures suggesting improvements

Ensuring charges and invoices are raised ahead of deadlines

Handling customer complaints professionally updating Senior Management

Gaining thorough knowledge of services provided and maritime regulations

Liaising with the Sales and Accounts team monitoring all invoices and charges

Any outstanding queries to be completed daily within set KPIs

Ensuring all essential criteria is in place before completion of delivery requests

Experience needed

Highly professional telephone manner

Experience within the Logistics industry is desirable but not essential

Exceptional communication skills

Good attention to detail

Computer literate

If you think you may be suitable please apply

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