Housing Customer Service Advisor (Hybrid working role)

Job Title: Housing Customer Service Advisor (Hybrid working role)

Job Type: Temp to perm

Industry: Customer Service/ Housing

Location: Old Trafford

Salary: £12.32 an hour. Starting ASAP on a temp to perm basis

Are you looking for a new Customer Service opportunity?

Are you able to work evenings and weekends?

Are you able to work from home on occasions?

This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

The Job:

• Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
• Making outbound calls following up on enquiries about availability
• Providing a world class customer service over the telephone
• Dealing with queries and complaints
• Working to team and individual targets
• Logging all information accurately on the in-house system
• Providing customers with a professional service via telephone, email, live chat and social media
• Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
• Ensuring customer account adjustments are dealt with accurately

Hours of work:

Working 8.30am-4.30pm Monday to Friday (35 hours a week)

Benefits:

• Great working environment
• Newly refurbished building
• Weekly pay
• 28 days holiday per year (includes bank holidays)
• Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

• Previous experience of delivering exceptional customer service
• Ability to sympathise with the customer
• Working in a fast paced environment
• Ideally phone based customer service experience
• Ability to problem solve and take ownership of each customer query
• Excellent communication skills at all levels
• A passion for customer service
• Excellent team player

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age