Housing and Wellbeing Officer

  • Location:


  • Sector:

    Health & Social Care

  • Job type:


  • Salary:

    Up to £17.98 per hour

  • Contact:

    Dean White

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:


Search Consultancy is working with Great Places Housing to recruit a Housing and Wellbeing Officer to join their team.

Location: Bury

Pay Rate: £17.98 per hour

Full Time Role

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places' workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

Purpose of the Role:
* To work flexibly as part of a dedicated staff team to deliver high quality services in line with the Independence and Wellbeing framework and principles.
* To ensure customers receive high quality and responsive tenancy management services in a safe and secure environment and that they are able to sustain their accommodation, live independently and to build on their strengths.

Key Responsibilities of the Role include but are not limited to:
* To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
* To provide advice and assistance to customers in relation to maintaining their independence and wellbeing;
* To assist customers to access other agencies and their services and the services within the wider community;
* To ensure customers are clear about the service offer and manage their expectations;
* To assist customers to identify risks and how these may be managed;
* To encourage feedback from customers, recording and responding to any complaints and compliments;
* To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken.
(Full job description and person spec. can be provided)

Qualifications/Experience Required:
* Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
* Qualified to minimum level 2 in English and Maths
* Evidence of well-developed IT and keyboard skills
* Experience of working in Housing Management is desirable.
* Experience of using a strength based approach to assist customers to achieve their goals is desirable.
* Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
* Must have or be willing to undergo an Enhanced DBS Disclosure check

Why Search Consultancy Ltd?

Since our first office opened thirty years ago, we've built an enviable reputation for providing a high quality recruitment service. The Health and Social Care division at Search Consultancy Ltd is one of the largest providers of temporary healthcare workers. Your dedicated consultant will provide advice and work with you to find the perfect job.

If you are interested in this position, please apply online or contact Dean at dean.white@search.co.uk or call 0161 835 8772 / 07774 778876.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age