Helpdesk Operator

  • Location:

    Rotherham, South Yorkshire

  • Sector:

    Business Support

  • Job type:


  • Salary:


  • Contact:

    Emily Jacobs

  • Contact email:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Start date:

    19/07/2021 15:51:40

Helpdesk Operator
Full Time (40hrs)

I'm currently recruiting for an experience Helpdesk Operator to join a fast paced environment based in Rotherham. With no two days the same you will be required to take ownership for the effective management of jobs ensuring the smooth running of the administrative function.

Duties and Responsibilities:
* Ensuring all jobs are assigned to a supplier or engineer for completion
* Chasing down jobs to close ensuring they're completed within companies SLA
* Raising purchase orders where required using a bespoke in house system
* Managing and maintaining an in house system ensuring information is accurate
* Monitoring helpdesk's shared inbox, responding to emails within a timely manner
* Producing daily reports providing the status for open jobs to be issued out to all the relevant stakeholders
* Occasionally undertake a number of customer call back satisfaction surveys
* General Administrative duties

You will have:
* Excellent communication skills both written and verbally
* Extensive knowledge of Microsoft Office programs including excel
* The ability to work towards strict deadlines and KPI's
* Experience of working in an administrative environment
* The ability to work methodically all while using your initiative
* Exceptional attention to detail

Interview to be held immediately. To find out more or apply please contact Emily Jacobs

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