Helpdesk Operative / Assistant Planner

  • Location:

    Eastleigh, Hampshire

  • Sector:

    Office Services

  • Job type:


  • Salary:


  • Contact:

    Carla Manser

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    9 Months

  • Expiry date:


  • Start date:


Helpdesk Operative / Assistant Planner - Eastleigh - £9.50ph


Hours: 8am - 5pm

The Opportunity:

To schedule planned and reactive maintenance tasks within SLA requirements as well as being the 'point of contact' on a high profile Contract, in addition provide administrative support to the wider operational and non-operational areas of the contract. Regular liaising with other contract personnel, suppliers and retail managers on a daily basis is essential.
Principal Accountabilities:
* Maintain the Help desk function with timely answering of all telephone, email and in person enquiries.
* Ensure that any reported breakdowns and tasking requests are planned and attended within SLA.
* Maintain clear and effective lines of communication with contract staff and end user community. This shall include, but not be limited to, the communication of reference numbers, work progress reports and status updates.
* To provide administrative support to both operational and non-operational areas of the contract.
* To liaise with all areas of the business within the Contract to ensure that the Client receives excellent customer service.

What you'll need:
* The ability to establish and maintain high standards of excellence in areas of operational administration.
* Applicant must be numerate and literate.
* Ability to understand and implement working processes is essential.
* Must be able, organised and have a good understanding of UK geography.
* Practical experience in an office environment is desired.
* Computer literacy is essential; knowledge of email and MS package is desirable.
* Ability to be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.
* Smart, presentable appearance.
* Personable and approachable.
* Ability to integrate and work as part of a team.
* Some short term travel (1 to 2 days) may be required from time to time.

What you'll receive
Competitive Salary
Accrued holiday
Immediate Start

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