Helpdesk Advisor

  • Location:

    Dundee, Scotland

  • Sector:

    Call Centre

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Isabel Muller

  • Contact email:

    Isabel.Muller@search.co.uk

  • Job ref:

    Req/546814

  • Published:

    6 months ago

  • Expiry date:

    2020-02-12

  • Start date:

    ASAP

Free on-site parking, a fun loving team and working environment.


The working hours for this position are M-F 07:45-17:00 and it is temporary ongoing with no end date, therefore you must be flexible to apply for this position.

What to expect on a day in the office:
- Answering inbound calls from clients
- Taking messages
- Coordinating of daily workloads for technicians to ensure maximum efficiency and utilisation's of resources
- Maintaining service level agreements and customer satisfaction
- Logging calls
- Updating customer databases
- Updating reports

The ideal candidate will have consistent call and contact centre experience and the ability to work in a very fast paced environment. Candidates who have previously been successful have been pro-active, hard working and excellent customer service skills.

Due to location a full UK driving license and access to own car is preferred.


Does this sound like you? Apply Now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age