Helpdesk Advisor

  • Location:

    Dundee, Scotland

  • Sector:

    Call Centre

  • Job type:


  • Salary:


  • Contact:

    Isabel Muller

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


Free on-site parking, a fun loving team and working environment.

The working hours for this position are M-F 07:45-17:00 and it is temporary ongoing with no end date, therefore you must be flexible to apply for this position.

What to expect on a day in the office:
- Answering inbound calls from clients
- Taking messages
- Coordinating of daily workloads for technicians to ensure maximum efficiency and utilisation's of resources
- Maintaining service level agreements and customer satisfaction
- Logging calls
- Updating customer databases
- Updating reports

The ideal candidate will have consistent call and contact centre experience and the ability to work in a very fast paced environment. Candidates who have previously been successful have been pro-active, hard working and excellent customer service skills.

Due to location a full UK driving license and access to own car is preferred.

Does this sound like you? Apply Now!

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