Helpdesk Advisor

  • Location:

    Hawarden, Flintshire

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £22600.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


Helpdesk Advisor

  • Location: Deeside
  • Salary: £22,600 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday 9am - 5:30pm

My client based in Deeside is looking to recruit a Helpdesk / Technical Support Specialist to work out of their main office on a permanent basis, offering a salary of £22,600, working Monday - Friday during core business hours.

As a Helpdesk Advisor you will be dealing with inbound and outbound customer service calls and e-mails, ensuring the service you provide is thorough and customer centric.

Job Description:

  • To provide an excellent customer service experience whilst managing customer expectation
  • To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony
  • To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers
  • Provisioning and installing hardware
  • To provide day to day product support to existing customers
  • Site visits to resolve issues when required

Person Specification:

  • Previous experience within a technical support role
  • Excellent customer service & communication skills
  • Positive attitude
  • Affective time management skills, with a logical approach to problem solving
  • Ability to work under pressure and within time constraints
  • Ability to manage workload whilst reviewing changing priorities
  • Ability to work alone as well as part of a team

Benefits package includes:

Immediate start available
Exposure of working in a desirable company with future progression

Apply for this role now or email your cv directly to

Keywords: customer service; helpdesk; client care; call centre; inbound

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