Helpdesk Advisor

  • Location:

    Bellshill, North Lanarkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £10.25 per annum

  • Contact:

    James Wallace

  • Contact email:

    james.wallace@search.co.uk

  • Job ref:

    Req/506747

  • Published:

    10 days ago

  • Expiry date:

    2018-12-30

  • Startdate:

    17/12/2018

Do you want to work for a modern company as part of an established team providing helpdesk support?

An opportunity for an excellent customer service advisor has become available to work on a 1st line IT support helpdesk.

If you have a passion for IT or want to get out of a standard call centre role this could be perfect for you. The opportunity to move into 2nd line support and gain industry recognised qualifications is available for the right candidate.

Duties of the role will include:
- Taking calls from clients up and down the UK
- Remotely accessing desktops of clients
- Resolving 1st line issues
- Escalating to 2nd line if needed
- Working as part of a team
- Working to agreed SLA's
- Providing excellent customer service

In return you will receive:
- Excellent pay
- A nice modern office
- Support from a well established team
- Opportunities to progress
- Opportunity to move within other areas of the business
- Free onsite parking

This is an excellent opportunity to take a forward step in your career.

Please apply online today in the first instance.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age