Help Desk Administrator

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Office Services

  • Job type:

    Full Time

  • Salary:


  • Contact:

    Nicole Banks

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:

    15/05/2019 14:25:28

Job Title: Helpdesk Administrator

Job Type: Permanent

Location: Manchester City Centre

Salary: £17,000-£20,000 dependent on experience

Do you have previous and are not limited to helpdesk experience? Do you want to grow and flourish in a busy fast paced environment? Experience working for a reputable company? Do you have proven experience with in house systems?

Are you customer focused?

Then this is the job for you! We are currently looking for a Helpdesk Administrator to work in a professional and dynamic office in Manchester and are looking for an individual, with great attention to detail and excellent communication skills. The job:

  • Manage inbound calls from customer and engineers
  • Allocating Engineers to relevant tasks as required within agreed company guidelines/SLAs
  • Act as initial point of contact within customer complaints
  • All administration work related to servicing/installation work
  • Accurately updating internal workflow management system with relevant activities and work related notes
  • Liaising professionally and courteously with all internal departments, ensuring that contractual and internal SLA's are met and exceeded.
  • Preparation of data for weekly/monthly reports
  • Create quotes, purchase orders and producing reports
  • Keeping systems up to date on the in house system

Hours of work:

Monday to Friday on a two week rota 8.30am-5.30pm and 9am-6pm


  • Competitive salary
  • Flexible benefits package
  • Ongoing training
  • Pension

Have you got the following experience or skills?

Excellent computer skills

Strong communication skills

Problem solving skills

Ability to multi-task whilst working within a quality driven environment

If you are interested apply online now

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