Head of UX

  • Location:

    Glasgow, Scotland

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    Generous Package + Car Allowance + Bonus

  • Contact:

    Alana McNaught

  • Contact email:

    Alana.McNaught@search.co.uk

  • Job ref:

    Req/556764

  • Published:

    2 months ago

  • Expiry date:

    2020-06-06

  • Start date:

    07/05/2020 12:27:11

With my clients customer base growing rapidly, this crucial role will ensure that their customers receive an exceptional experience throughout their customer journey.

We are looking for a creative leader with significant experience within a B2B environment, that can create and implement a Customer Experience strategy. Looking after a team of 8 managers, you will be responsible for their coaching & development. Reporting into the business director, you will also be responsible for:

  • Define and maintain end to end customer journeys which focus on delivering an exceptional Customer Experience
  • Conduct research and insight to ensure that the business continues to innovate their Customer Experience and product development
  • Establish comprehensive Customer Experience metrics to allow the organisation to understand the 'Voice of the Customer'
  • Ensure that a customer centric culture is advocated
  • Work with IT to ensure that the User Experience supports the overall Customer Experience
  • Ensure compliance with regulatory deadlines and reporting

About you:

  • Experience creating and executing a market leading Customer Experience strategy
  • Demonstrable experience of Customer Experience improvement by using data and insight
  • Experience of end to end customer journey mapping
  • The ability to communicate at all levels and be an engaging Leader
  • Candidates coming from a heavily regulated industry would be preferred

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.