Head of Customer Experience - £90,000

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    £85000.00 - £90000.00 per annum + Benefits

  • Contact:

    Matt Lazenby

  • Contact email:

    matt.lazenby@search.co.uk

  • Job ref:

    Req/533288

  • Published:

    2 months ago

  • Expiry date:

    2019-09-06

  • Startdate:

    ASAP

Head of Customer Experience - £90,000

Our client are a market leader in their industry who are looking to appoint an innovative customer experience specialist to design and roll out a CX strategy to revolutionise their customer journey at all of their touchpoints.

The role:

  • As Head of Customer Experience you will deliver on a number of transformational projects to meet customer experience targets
  • Use customer date to identify opportunities to enhance the customer journey
  • Putting together robust project plans
  • Working with the wider business to identify and deliver projects
  • Review and develop customer communication channels and strategies
  • Build relationships with external third parties
  • Increase customer satisfaction
  • Identify the pain points throughout the customer journey

The Candidate!

  • Significant experience in senior customer experience strategy and delivery roles
  • Confidence and gravitas to network and collaboratively work with key stakeholders across the wider business
  • Extensive knowledge of customer journey mapping
  • Analytical project management experience and the ability identify improvements
  • Problem solver
  • Excellent communication skills at all levels
  • Qualification in Project Management

Key Words: Head of Customer Experience, Customer Experience Specialist, ,

If you feel you have the drive and ambition to be successful in this role please apply immediately via the link or contact Matt on (07393) (763) (873) or email m a t t . l a z e n b y @ s e a r c h . c o . u k

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.