Graduate Customer Service

Negotiable

Manchester, Greater Manchester

posted 02 Feb 24

Apply now

Graduate Customer Service

Negotiable

Apply now

About this role

Graduate Customer Service
Manchester
Monday to Friday
£24,000

* Full training
* Uncapped commission
* health plan
* Discount scheme
* Free fruit, tea and coffee - also a free healthy breakfast!
* Summer and Christmas socials


Do you want to further you career in customer service? Have you had previous experience in debt solutions? If yes this is the job for you!!

We are seeking a compassionate and detail-oriented graduate customer service representative to join our debt solution team in Manchester. In this role, you will be responsible for assisting clients in navigating through their financial difficulties and finding solutions to their debt problems whilst providing excellent customer service.

We offer an amazing opportunity to work in Manchester city centre as a Graduate Customer Service Account Manager. We where we have a café on site offering free fruit and a healthy breakfast to show our staff just one of the many ways we value them. Along with team events and full training provided!!

The responsibilities for Graduate Customer Service in Manchester involve:

* Provide empathetic and knowledgeable assistance to clients experiencing financial hardship
* Answer incoming calls and respond to emails, addressing client inquiries and concerns
* Assess client financial situations and recommend appropriate debt management options
* Negotiate with creditors and collection agencies on behalf of clients
* Set up and manage debt repayment plans
* Maintain accurate and confidential client records
* Ensure compliance with industry regulations and company policies
* Follow up with clients to ensure their debt management plans are progressing as expected
* Collaborate with other team members to continuously improve the customer experience

What we are looking for:

* A desire to make a real difference to our customer's lives
* The determination to do more and go the extra mile for customers
* The drive to be proactive and resilient and make things happen
* A motivation to learn and constantly grow
* The empathy and understanding for customers

If you want to be considered then please apply with your CV today!!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

  • Contract Type

    Permanent

  • Specialism

    Call & Contact Centre

  • Working pattern

    Full Time

  • Job ref

    MC9

  • Expiry date

    03 March 2024

Apply now

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