Job Title: German Speaking Customer Service Representative
Job Type: Perm
Industry: Customer service
Salary: £18,000, Starting ASAP
Our client is looking for German Speaking Customer Service Representatives to join their expanding customer service team. This is an excellent opportunity for candidates who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail and keen on working in the financial services sector.
Your day to day responsibilities will include:
- Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
- Respect Data Security rules and legislation's and protect customers personal information at all times
- Show empathy, discretion and respect confidentiality of our clients and customers
- Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments
- Provide them with the right information and tools based on their circumstances including self-serve options on our website and/or taking card payments over the phone
- Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating
- Use knowledge of market specifics to communicate clear and accurate information
- Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact detail's), payment or credit allocations, refund eligibility
- Exercise sound judgement where timely escalation to management is required Meet call quality, customer experience and compliance standards
£18,000 working 37.5 hours per week. The shifts are either 7am-3.30pm, 9am-5.30pm or 10.30am-7pm Monday to Friday.
Please note appointments are subject to passing on boarding screening which includes basic disclosure check.
For the position of German Speaking Customer Service Representatives we are looking for the following experience:
- Ability to work to deadlines
- Excellent customer service telephone skills
- Able to handle a wide range of customer service queries
- Strong communication skills
- Excel skills
- Ideally phone based sales experience
- Fluent in Business German plus English both written and verbally
Please apply online now.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.