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German Speaking Customer Service Advisor

  • Location:

    Hamilton

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £21000.00 per annum

  • Contact:

    Cassie Kelly

  • Contact email:

    Cassie.Kelly@search.co.uk

  • Job ref:

    Req/578006

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-09

  • Start date:

    ASAP

We are looking to speak to German Speaking Customer Service advisors in the Hamilton area!

People with experience in processing orders in both English and German will succeed in this role. My client is a key supplier in their industry throughout the UK and Europe so an understanding of both European and UK markets is preferable.

Key Duties & Responsibilities:

  • To professionally handle queries via a range of channels including inbound calls and emails
  • Process orders/quotes and handle any product enquiries from German and English speaking customers
  • Resolve and take case ownership of complaints where possible
  • Liaise with and provide internal support to external sales team
  • Complete daily administration

Essential Requirements:

  • Excellent written and spoken German & English to business level
  • Experience of providing an exceptionally high level of customer service is preferable
  • Excellent communication, organisational and team working skills
  • Positive attitude
  • Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy

Benefits:

  • Competitive basic salary circa £21,000 plus discretionary annual company bonus - eligible to join after 12 months with the company.
  • Healthcare Plan - eligible to join after end of probation period
  • 23 days holiday plus statutory holidays
  • Pension: Eligible to join the Group pension's scheme immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.