German Speaking Credit & Collections Representative - Hybrid

Search is currently recruiting for German Speaking Credit & Collections Specialist for a growing global company on a full time permanent basis based in Paisley.

We're looking to have a chat with fluent German and English speaking candidates, with excellent customer service experience who have a passion in dealing with people and are looking for a new challenge full training will be provided.

Working Hours - 37.5 hours per week - Monday to Friday
Hybrid working
Salary - £24,000 DOE
Start date - ASAP

What you'll be doing:

* Perform and evaluate credit checks on new customer accounts according to company policy
* Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
* Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to maximise collections on the largest open invoice
* Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
* Update ERPs manually - credit limits, placing accounts on hold etc.
* Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold
* Carry out appropriate hold activity directly on allocated accounts; monitor all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Liaise with other departments and communicate credit hold decisions to relevant business units / departments
* Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers

Essential Criteria:

* Fluent in German Language
* Customer service experience
* This position interacts with various levels of internal and external customers, and therefore requires good communication skills and judgement, tact and diplomacy with in troubleshooting problems and communicating status
* A high level of proactivity to contact customers to chase overdue debt is expected, especially on the phone communication
* Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
* Accuracy is required in performing all functions of this position
* Attention to detail
* Out going personality

What's in it for you?
* Personal Career Progression/development plan
* Competitive benefits and salary package
* 8% non contributory pension
* Life Insurance
* Health Insurance
* Flexible Benefits package
* Free onsite car parking onsite
* 25 Holidays + 8
* Annual Bonus for performance
* Onsite subsidized gym

If you are interested please apply with your most up to date CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.